Terms and Conditions - Roehampton Man with Van
Welcome to Roehampton Man with Van. Please read these Terms and Conditions carefully before using our services. By accessing or using our services, you agree to be bound by these terms.
1. Services Provided
Roehampton Man with Van offers professional moving and transportation services within the Roehampton area and its surroundings. Our services include:
- Local and long-distance moving
- Furniture transportation
- Office relocations
- Specialized item handling
2. Booking and Reservations
To book our services, you must provide accurate and complete information. By making a reservation, you agree to the following:
- Availability: Services are subject to availability at the time of booking.
- Confirmation: A booking confirmation will be sent to you via email or phone.
- Deposit: A non-refundable deposit may be required to secure your reservation.
2.1 Changes to Bookings
If you need to make changes to your booking, please contact us at least 48 hours in advance. Changes are subject to availability and may incur additional charges.
3. Payment Terms
All payments must be made in full before the commencement of services unless otherwise agreed upon. We accept various payment methods, including:
- Cash
- Credit/Debit Cards
- Bank Transfers
3.1 Pricing
Our pricing is transparent and inclusive of all services provided. However, additional charges may apply for:
- Long-distance moves
- Moving of exceptionally heavy or bulky items
- Extended storage requirements
4. Cancellation Policy
We understand that plans can change. Our cancellation policy is as follows:
- Bookings cancelled more than 72 hours in advance will receive a full refund of any deposits made.
- Bookings cancelled between 24-72 hours in advance will incur a 50% cancellation fee.
- Bookings cancelled less than 24 hours in advance are non-refundable.
4.1 Rescheduling
Rescheduling is allowed up to 72 hours before the scheduled service date, subject to availability. Additional fees may apply.
5. Liability and Insurance
We take utmost care in handling your belongings. Our liability is limited to the actual value of the goods being transported. For added protection, we offer:
- Comprehensive insurance coverage
- Optional high-value item insurance
5.1 Claims
In the event of damage or loss, claims must be filed within 7 days of service completion. Provide detailed information and supporting documentation for processing.
6. Customer Responsibilities
To ensure a smooth moving experience, customers are responsible for:
- Ensuring all items are properly packed and ready for transport
- Disassembling large furniture if required
- Providing clear access to the pickup and delivery locations
6.1 Prohibited Items
For safety reasons, the following items are prohibited from being transported:
- Hazardous materials
- Flammable liquids
- Perishable goods
7. Conduct and Behavior
We strive to provide a professional and respectful service. We expect the same from our customers:
- Maintain a clean and hazard-free environment at pickup and drop-off locations
- Respect the privacy and property of our staff
7.1 Non-Compliance
Failure to comply with these conduct guidelines may result in termination of services without a refund.
8. Termination of Services
We reserve the right to terminate services under the following circumstances:
- Non-payment or late payment of fees
- Unsafe conditions at pickup or delivery locations
- Uncooperative or abusive behavior towards staff
8.1 Refunds Upon Termination
Refunds, if applicable, will be processed in accordance with our cancellation policy.
9. Privacy Policy
Your privacy is important to us. We collect and use your personal information solely for the purpose of providing our services. We do not share your information with third parties without your explicit consent.
9.1 Data Security
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or destruction.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Roehampton Man with Van operates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the local courts.
10.1 Dispute Resolution
We encourage amicable resolution of any disputes. If a resolution cannot be reached, the matter will be referred to mediation before pursuing legal action.
11. Amendments to Terms
Roehampton Man with Van reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our platform. It is your responsibility to review these terms periodically.
11.1 Notification of Changes
We may notify you of significant changes to these terms via email or other communication channels.
12. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.
12.1 Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Roehampton Man with Van regarding the use of our services.
13. Acceptance of Terms
By utilizing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
13.1 Contact Us
If you have any questions or concerns about these Terms and Conditions, please feel free to reach out through our official communication channels.
